General Terms and Conditions

These General Terms and Conditions apply to all purchases made through the website of Scott & Megan Vancouver. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

For customer service inquiries, we can be reached at:
info@scottmeganvancouver.com

1. Applicability

By placing an order through our website, you confirm that you have read, understood, and agreed to these General Terms and Conditions.

These terms apply to all offers, orders, agreements, and deliveries made by Scott & Megan Vancouver unless otherwise stated in writing.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and details on our website are accurate and up to date.

However:

  • Minor variations in color, design, or finish may occur due to screen settings or production differences.

  • Typographical errors, pricing errors, or unintentional inaccuracies may occur.

  • We reserve the right to correct errors or update information at any time without prior notice.

Such corrections do not entitle customers to compensation or cancellation beyond statutory rights.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on the customer’s country and location.

  • Customers are responsible for ensuring that their selected payment method is supported in their region.

  • If payment authorization fails or is declined, the order will not be processed.

We reserve the right to cancel or refuse orders in cases of suspected fraud, abuse, or violation of these terms.

4. Processing and Delivery

We work with international fulfillment partners to offer competitive pricing and exclusive products.

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international supplier.

Delivery times are estimates and not guaranteed. Delays caused by customs, carriers, holidays, or unforeseen circumstances are outside our control and do not qualify for compensation.

Customers are responsible for providing accurate shipping information at checkout.

5. Returns and Cancellations

Please refer to our separate Return Policy for full details regarding returns, eligibility, and refund procedures.

Orders cannot be canceled once they have been processed and prepared for shipment.

6. Liability

  • We are not liable for loss or damage during shipping when the tracking information confirms successful delivery to the address provided by the customer.

  • Customers are responsible for ensuring that their shipping address is accurate and complete.

  • Address corrections must be requested within 24 hours of placing an order.

Our liability is limited to the amount paid for the product in question, unless otherwise required by law.

7. Intellectual Property

All content on this website — including but not limited to text, product descriptions, images, branding, graphics, logos, and design elements — is the exclusive property of Scott & Megan Vancouver.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

8. Complaints Procedure

Complaints must be submitted in writing via:
info@scottmeganvancouver.com

Please include your order number and a detailed description of your concern.

We aim to respond within 5 business days.

9. Governing Law

These General Terms and Conditions are governed by and interpreted in accordance with Dutch law.

Any disputes arising from or related to these terms shall be submitted to the competent court in accordance with applicable Dutch legislation.